Once your product is manufactured (images are printed or a cake topper was made), you will receive an order update email saying “Your products were created!”. As of this point any orders are non-refundable, unless I made any mistakes/screw up your order (an extremely rare case, but I am a human, not a robot 🙂 ).
If your product, however, was not printed/manufactured yet, I may issue a full refund.
Rush orders are printed/manufactured on the same day right after I get the payment, so I can not issue refunds for those.
If a print job/cake topper was canceled by Edible Print Montreal (Key Art Studio Cakes) for any reason, a full refund will be issued.