Cancellations and Refunds:
Once your product is manufactured (images are printed or a cake topper was made), you will receive an order update email saying “Your products were created!”. As of this point any orders are non-refundable, unless I made any mistakes / messed-up your order (an extremely rare case, but I am a human, not a robot).
If your product, however, was not printed/manufactured yet, I may issue a full refund.
Rush orders are printed/manufactured on the same day right after I get the payment, so I can not issue refunds for those.
If a print job/cake topper was canceled by Edible Print Montreal (Key Art Studio Cakes) for any reason, a full refund will be issued.
Regular Mail (Lettermail) orders
Regular Mail (Lettermail) shipping service is usually quite reliable, however:
Due to inability to either track Regular Mail shipments or have a proof of whether they were delivered or not, I do not take any responsibility for lost, stolen, damaged, undelivered or unclaimed Regular/Standard mail (Lettermail) orders.
I do keep a picture proof of your created product(s) along with the proof of shipping which may be requested by you at any time, no questions asked.
Four more reliable and secured mail service, please select Expedited or Express shipping which has:
guaranteed delivery day
your signature request
“do not safe drop” request to avoid your envelope being smashed or freeze in your mailbox if it’s located outside and the weather is very cold
Thank you for understanding!