Any changes / cancellations (with refund) or print file swaps are accepted if your order status is still Processing.
If your order status is Completed, no changes or cancellations may be done.
As of this point any orders are non-refundable, unless I made any mistakes / messed-up your order (an extremely rare case, but I am a human, not a robot).
If your product, however, was not printed/manufactured yet, I may issue a full refund.
Rush orders are printed/manufactured on the same day right after I get the payment, so I can not issue refunds for those.
To avoid misprints or print cancellations, please stay in touch! I always email your layout preview and ask for corrections if necessary.
Check your email (spam, too)!
- I will not refund any misprints if you do not reply to my email with layout confirmation or correction by 9 pm of the day before pick-up and your order was printed as is. Any print layouts which were not confirmed or corrected by that time will be printed as is if all images look OK in my subjective opinion.
- Any orders with mistakes, oversized or missing images will NOT be printed and may result in order cancellation if you do not respond on time.
If a print job/cake topper was canceled by Edible Print Montreal (Key Art Studio Cakes) for any reason, a full refund will be issued.
Regular Mail (Lettermail) orders
Due to inability to either track Regular Mail shipments or have a proof of whether they were delivered or not,
I DO NOT TAKE ANY RESPONSIBILITY FOR AND WILL NOT REFUND:
lost, stolen, damaged, undelivered, late or unclaimed Regular/Standard mail (Lettermail) orders.
Four more reliable and secured mail service, please select Expedited or Express shipping which has:
- guaranteed delivery day
- tracking number
- your signature request
- insurance coverage
- “do not safe drop” request to avoid your envelope being smashed or freeze in your mailbox if it’s located outside and the weather is very cold
Thank you for understanding!