Payments, cancellations and refunds
I accept e-Transfers, PayPal and Credit Crds (via PayPal checkout, no need to have/create PayPal account).
Sorry, but I do not accept Tangerine transfers, standard e-Transfer only.
Please, note: Any print job or cake topper is done only after a full payment.
No cash on pick-up, no exceptions.
Cancellations and Refunds:
Once your product is manufactured (images are printed or a cake topper was made), you will receive an order update email saying “Your products were created!”. As of this point any orders are non-refundable, unless I made any mistakes / messed-up your order (an extremely rare case, but I am a human, not a robot).
If your product, however, was not printed/manufactured yet, I may issue a full refund.
Rush orders are printed/manufactured on the same day right after I get the payment, so I can not issue refunds for those.
If a print job/cake topper was canceled by Edible Print Montreal (Key Art Studio Cakes) for any reason, a full refund will be issued.
As of December 2020,
all e-Transfer refunds due to payment mistakes, order mistakes or order cancellations will be done with a
$1 e-Transfer Refund Fee (will be subtracted from your refund amount)
Regular Mail (Lettermail) orders
Due to inability to either track Regular Mail shipments or have a proof of whether they were delivered or not, I do not take any responsibility for lost, stolen, damaged, undelivered or unclaimed Regular/Standard mail (Lettermail) orders.
Four more reliable and secured mail service, please select Expedited or Express shipping which has:
- guaranteed delivery day
- tracking number
- your signature request
- insurance coverage
- “do not safe drop” request to avoid your envelope being smashed or freeze in your mailbox if it’s located outside and the weather is very cold
Thank you for understanding!
