Payments, cancellations and refunds

Payments methods accepted:
I accept e-Transfers, PayPal and Credit Crds (via PayPal checkout, no need to have/create PayPal account).
Sorry, but I do not accept Tangerine transfers, standard e-Transfer only.

Please, note: Any print job or cake topper is done only after a full payment.
No cash on pick-up, no exceptions.

Cancellations and Refunds:

 
You may check your order status by visiting Track your order page. You will also receive your order update emails, please check your spam.
Any changes / cancellations (with refund) or print file swaps are accepted if your order status is still Processing.
If your order status is Completed, no changes or cancellations may be done.

As of this point any orders are non-refundable, unless I made any mistakes / messed-up your order (an extremely rare case, but I am a human, not a robot).

If your product, however, was not printed/manufactured yet, I may issue a full refund. 

Rush orders are printed/manufactured on the same day right after I get the payment, so I can not issue refunds for those.

If a print job/cake topper was canceled by Edible Print Montreal (Key Art Studio Cakes) for any reason, a full refund will be issued.

As of December 2020,
all e-Transfer refunds due to payment mistakes, order mistakes or order cancellations will be done with a
$1 e-Transfer Refund Fee (will be subtracted from your refund amount)

Regular Mail (Lettermail) orders

Regular Mail (Lettermail) shipping service is usually quite reliable, however:
Due to inability to either track Regular Mail shipments or have a proof of whether they were delivered or not,  I do not take any responsibility for lost, stolen, damaged, undelivered or unclaimed Regular/Standard mail (Lettermail) orders.
I do keep a picture proof of your created product(s) along with the proof of shipping which may be requested by you at any time, no questions asked.

Four more reliable and secured mail service, please select Expedited or Express shipping which has:

  • guaranteed delivery day
  • tracking number
  • your signature request
  • insurance coverage
  • “do not safe drop” request to avoid your envelope being smashed or freeze in your mailbox if it’s located outside and the weather is very cold


Thank you for understanding!